1. Return and Refund Policy Overview

At Tresolt, we strive to provide you with the highest quality ladies’ handbags and an exceptional shopping experience. We understand that sometimes returns are necessary, and we are here to assist you with our hassle-free return process. This Return Policy outlines the terms and conditions for returning products purchased from our online store.

2. Eligibility for Returns

We accept returns under the following conditions:

a. Wrong or Damaged Item: You received the wrong product or a damaged item.

b. Dissatisfaction: You are not completely satisfied with your purchase and wish to return it.

3. Return Window

You must initiate the return process within 30 days of receiving your order. Please note that certain items may have specific return windows or restrictions, which will be clearly stated on the product page.

4. Items Not Eligible for Return

The following items are not eligible for return:

• Items marked as “Final Sale” or “Non-Returnable.”
• Personalized or customized items.
• Items that have been used, altered, or damaged by the customer.

5. Return Process

To initiate a return, please follow these steps:

a. Contact Customer Support: Reach out to our customer support team through connect@tresolt.com within the return window to request a return authorization.

b. Provide Information: Please provide your order number, the reason for the return, and clear photographs of any damaged or incorrect items.

c. Return Authorization: Upon approval, we will provide you with a return authorization number and instructions for returning the item.

d. Packaging: Ensure that the product is in its original condition, including tags and packaging, and include all accessories.

e. Shipping: You are responsible for the cost of return shipping, except in cases of wrong or damaged items. We recommend using a trackable shipping method for your return.

f. Refund or Exchange: Upon receiving and inspecting the returned item, we will process your refund or exchange as per your preference.

6. Refund Processing

Refunds will be issued to the original payment method used for the purchase. 

7. Exchange

If you prefer an exchange, we will ship the replacement item after we receive and process your return. Any price difference between the original item and the replacement will be charged or refunded accordingly.

8. Contact Us

If you have any questions or need assistance with the return process, please contact our customer support team. We are here to help you.

Thank you for choosing Tresolt. We value your satisfaction and are committed to making your shopping experience enjoyable and stress-free.